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Migrating Default Agentforce Agents
Salesforce’s Agentforce (Default) agent is being retired. In this post, we break down what’s changing, how the built-in migration tool works, and which parts of your configuration you still need to recreate manually in an Agentforce Employee Agent.
Agentforce for CRM
Salesforce’s Agentforce isn’t just about customer-facing experiences. In this post, we explore how internal AI agents can reduce CRM busywork by summarizing records, querying data, handling activity timelines, and even drafting emails—so your team can focus on outcomes, not clicks.